I have been a landlord for over 12 years and have always found Andrew and his team honest, responsive, reliable and professional. I look forward to continuing doing business together.

Andrew, Kaitlyn and the team are excellent property managers, I couldn’t recommend them more highly. They are professional, responsive and demonstrate initiative when managing your property, qualities that are rarely found in property management. Thank you

I have the pleasure of being both a tenant and an owner with Douglass Real Estate.
I have been a tenant for over 4 years and their meticulous attention to detail and excellent communication made it an easy choice for me when my own property was coming onto the rental market.
Coming from working in property management myself, I know how demanding it is and hence appreciate the care and support they offer me as a tenant and also in keeping me accountable as an owner. There are never any arrears, the financial reporting and inspection reports are clear and easy to read and as a busy mum, if my tenants have a problem I can’t attend to, they are happy to organise and ensure it’s completed on my behalf.
They are friendly, professional, thorough and consistent and I highly recommend their services.

Andrew and Kaitlyn have provided excellent service and attention to detail in managing my rental property over several years and Kaitlyn has recently secured a seamless sale of my property. Kaitlyn kept me informed of every detail of the sale and sold the property in less than two weeks. Her pleasant nature and her knowledge of the local market made the whole experience a pleasurable one and she achieved a great price for me. I highly recommend Kaitlyn and Douglass Port Stephens.

We have experienced both having a property commercially managed by Andrew & Kaitlyn at Douglass Port Stephens Real Estate, along with selling the same property and found it effortless. When we initially purchased our industrial property (through a different Real Estate company), we listed it for lease with the selling agent and after 12 months with no interest for a tenant changed to Douglass Port Stephens Real Estate (who coincidentally also were the Strata Managers of our unit). We secured a good and long term tenant within four weeks of listing with them. We also decided to engage Andrew & Kaitlyn when we decided to sell our property and again, the result was swift and seamless, even during COVID. They are very accessible for communication and we would highly recommend their services to anyone wishing to lease, sell or purchase property in the Bay.

I just wanted to express my sincerest thanks and gratitude for all the hard work and ingenuity you put into the sale of our commercial property. It has been a very difficult year with the impact of COVID-19 on commercial properties, and you achieved an outstanding result – beyond what I had expected. Having had the sale fall through twice due to circumstances outside your control, you managed to find a new buyer, not once, but twice, which is a remarkable result.
I just want to say a huge thank you to Kaitlyn for the mammoth effort you put into this sale. And an outstanding job of communicating with us throughout the sale period. Thank you for everything you did to get this sale over the line – you did a fantastic job! I know both of you were continuing to pursue opportunities right up to the point of exchange to ensure we got the highest possible price for our property. The final sale price exceeded the estimate you gave us prior to the COVID crash, so I cannot thank you enough. This was a very tricky sale that was managed with complete professionalism and I know you had to put in a huge effort to get such a great result in such a difficult market. I have no hesitation in recommending Douglass Port Stephens Real Estate as both managing agents and sales agents – you have always got a great result for us, both for the rental and the final sale.

We recently referred friends of ours to your company for their property in Nelson Bay. They previously had it in holiday letting and decided to permanently rent it. There was only one person that we would recommend - you!

We received a lovely message from our friends today saying how happy they are, how it is rented, how delightful and professional Kaitlyn is (must be genetic)

So happy that your professionalism and standards and what you say, is always what you deliver.

Thanks Andrew!

"My experience dealing with Douglass Real Estate has been a positive one. Andrew and his team have been honest, friendly and helpful from the getgo. Very easy to deal with. Having their client’s best interests are their main focus! Being kept informed of potential buyers/ interest for my commercial property helped greatly. I would recommend them for your property purchase or sale."

"I am extremely happy to recommend Andrew Douglass and his Real Estate as an honest, caring and very professional business. I have used their services on several occasions and each time been informed of what is happening in a respectful and caring manner. Use them and you will be glad you did!

"Better late than never, but just wanted to say big thanks to Andrew and team for getting us moved into property on time. Andrews dealings with problematic tenants was very much appreciated"

Thanks so much to Andrew and the team at Douglass Port Stephens Real Estate for selling our home so quickly! Andrew gave us an honest, up front appraisal on the market value of the house and gave us advice on how to get it ready for the market. We trusted and appreciated his advice and received exactly what we had hoped for in the sale, selling within a month. We were proud to be Kaitlyn’s first sale! Andrew, Kaitlyn and their team took care of everything, promptly answered our questions and made it a stress free experience. They gave us regular updates about the interest in the house. We were very nervous going into it, but Andrew is such a positive person, he made us feel comfortable, and we knew we could trust him to do the right thing by us. We honestly wouldn’t have gone to anyone else to sell it. You don’t have to worry about any thing if Douglass Port Stephens is managing your property- we highly recommend their services!

Having had experienced such wonderful service from their Rental Dept. I knew that they would do their very best, and THEY DID!!!!

Andrew was always available to speak to me, he would contact me with feedback as soon as he had it. Nothing seemed to be a bother. Andrew was right on the ball with inspections with honesty and integrity. Douglass Port Stephens is a small client focused business, if you are looking for a Real Estate that puts your interests first, then give Andrew a call.

Douglass Port Stephens Real Estate would have to be the best Property Managers I have experienced. Having rented out several properties over the years, they proved to me how competent they are in handling all matters relating to Property Management. the Property Management team has done a wonderful job and taken all the stress out of being a landlord. They would always respond almost immediately to my request and questions. They made me feel like I was their only client. The knowledge of the entire business is fantastic, the experience in this field really shows. I would highly recommend Douglass Port Stephens Real Estate for Property Management.

Margaret & I would like to thank you for your courtesy and professionalism during what has for us been a trying year. But success finally came due to your efforts. We are now almost settled and so can relax over Christmas.

Our best wishes to you all for Christmas and we hope you have a successful 2015 and beyond.

Thank you for your help, we love our new home and we are setting in nicely.

Dearest Andrew,

Graeme & I cannot thank you enough for all your effort and kindness, you did more than we ever expected. I will be singing your praises at every opportunity